Firstsource Solutions Limited
Firstsource Solutions Limited is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics
Leveraging ‘human-centric AI’ to help companies transform customer experience and operations
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other industries. The Company’s ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage. With an established presence in the US including over a dozen offices, and multiple sites in the UK, India, the Philippines and Mexico, we act as a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies.
Launched:
2001
Categories:
Other / technology
Learning and Development
Highlights
Improving Customer Experience with Automation
Firstsource helps companies improve customer experience by using digital solutions and automation [1]. This can help businesses to streamline their operations, reduce costs, and provide better service to their customers.
Serving a Wide Range of Industries
Firstsource serves a wide range of industries, including telecom, media, healthcare, and banking [1]. This means that they have the experience and expertise to help businesses of all sizes and in all sectors.
Trusted Partner for Major Companies
Firstsource is a trusted partner for major companies such as Comcast and Virgin Holidays [1]. This suggests that they have a good reputation for providing high-quality services.
Our Trusted Clients:
The minds behind Firstsource Solutions Limited...
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group.
Content Gallery
As we move further towards harnessing AI’s capabilities, we must also consider the unintended consequences that follow: How do we account for honoring diversity when using algorithms? What type of conversation is ethical when coming from Chatbots? Who will hold the door open for creativity? Drawing from valuable experience in higher education, Dr. Aldridge hypothesizes on all this and more. If you’re wondering about AI’s place in our creative world, download the white paper here. Dr. Susan C. Aldridge is the Interim President of Thomas Jefferson University and previously served as the President of Drexel University Online. Dr. Aldridge is a recognized higher education leader, strategist, and futurist, who has held executive leadership positions in some of the country’s largest universities.
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