Product

Freshworks

San Mateo, California

Customer service, IT, and CRM software that’s powerful yet easy to use. Now supercharged with generative AI.

Freshworks empowers the people who power your business.

Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Customer Service Suite

AI-powered automation

Omnichannel support

Reporting and analytics

Launched:

2010

Categories:

HRMS / HCM

Talent Management

Recruiting

Other / technology

Highlights

Improved customer relationships

Freshworks products can help you improve your customer relationships by providing a better customer service experience.

AI-powered

Freshworks products leverage artificial intelligence to automate tasks and provide insights, making your customer support and IT service management more efficient.

Easy to use:

Freshworks products are designed to be user-friendly, so you don't need to be a tech expert to get started.