Litmus World
LitmusWorld is an enterprise SaaS platform that delivers dramatic improvements in business processes by enabling customer interactions. We bring businesses closer to their customers to better understand their expectations and gather actionable insights.
Customer Experience | Employee Experience | Quizzes and People Pulse Surveys
LitmusWorld is an enterprise SaaS platform that delivers dramatic improvements in business processes by enabling customer interactions. We bring businesses closer to their customers to better understand their expectations and gather actionable insights. At LitmusWorld, we understand that customers build great products and employees build great companies. We help you bring the two stakeholders together and create a great brand. The platform delivers actionable insights across touchpoints to Measure, Act and Improve on the overall experience, creating loyal and delighted customers. With just over 7 years of driving digital transformation across 165+ brands, we’ve built an environment of trust, reliability and deliverance. Our aim is to enable our clients in becoming more agile and profitable- 1 touchpoint, 1 conversation, 1 stakeholder, at a time.
Launched:
2015
Categories:
Talent Management
Highlights
Measure customer experience
LitmusWorld helps businesses measure customer satisfaction using a Net Promoter Score (NPS). This metric helps businesses understand how likely their customers are to recommend their products or services to others.
Collect feedback
LitmusWorld provides businesses with tools to collect feedback from both customers and employees. This feedback can be used to identify areas for improvement and track progress over time.
Additional CX solutions
In addition to NPS, LitmusWorld offers other CX solutions, including real-time feedback and customer journey mapping. These solutions can help businesses gain a deeper understanding of their customers' experiences.
Our Trusted Clients:
The minds behind Litmus World...
LitmusWorld is an enterprise SaaS platform that delivers dramatic improvements in business processes by enabling customer interactions. We bring businesses closer to their customers to better understand their expectations and gather actionable insights.
Content Gallery
CX Empathy goes far beyond mere understanding, to the point of an immensely intimate connection between experience owners and consumers. Using empathy in your consumer communications is a complex process that requires you to take a step outside of your own perceptions and opinions. Right from the brand messaging to the feedback conversation design, here’s a detailed checklist of ways in which you can incorporate empathy in your CX Communications.
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