MCI Careers
MCI is the holding company for a diverse lineup of tech-enabled business service operating companies.
MCI is a holding company for a diverse lineup of tech-enabled & data-driven business process outsourcing (BPO) companies
MCI is the holding company for a diverse lineup of tech-enabled business service operating companies. We foster organic growth and strategically acquire and operate companies that synergistically offer a diverse range of products and services. Our expansive scope includes, but is not limited to, customer contact center management, business process outsourcing, Omnichannel CX deployment, IT services, customer software and app development, customer experience management, customer service and technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS).
Launched:
2002
Categories:
Recruiting
Talent Management
Other / technology
Highlights
Technology
MCI stands out in the call center landscape by offering cutting-edge technology solutions that redefine the role of BPOs. While BPOs are often perceived primarily as technology vendors rather than CX experts, MCI breaks this stereotype by prioritizing both technological innovation and customer experience excellence.
Quality
MCI delivers unparalleled quality call center services, recognizing its pivotal role in client satisfaction and success. While quality is often overshadowed by cost considerations in the outsourcing decision-making process, MCI remains committed to exceeding industry standards in agent performance and service quality.
Cost Savings
MCI understands the balance between quality service and cost efficiency in the BPO landscape. While concerns persist regarding the quality of service from BPO partners, brands prioritize cost savings. Studies show that 33% of current BPO users and 30% of non-users prioritize cost reduction.
The minds behind MCI Careers...
Mci Management (India) Private Limited is a Private incorporated on 13 July 2007. It is classified as Non-govt company and is registered at Registrar of Companies, Delhi. Its authorized share capital is Rs. 5,000,000 and its paid-up capital is Rs. 100,000. It is involved in Legal, accounting, book-keeping and auditing activities; tax consultancy; market research and public opinion polling; business and management consultancy.
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