Servion Global Solutions
THE ONLY GLOBAL, END-TO-END CONSULTING-LED SPECIALIST IN CUSTOMER EXPERIENCE SYSTEMS INTEGRATION AND MANAGED SERVICES.
Trusted by customer-centric brands to design, build, run, and optimize Contact Centers and Customer Experience solutions
For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 1100 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.
Launched:
1995
Categories:
Other / technology
Other / Technology
Highlights
Omni Channel Virtual Assistant
Today’s customer journeys are nonlinear and unpredictable. Customers never follow a single predetermined route in their engagement with enterprises, and they often channel-jump mid-interaction, depending on their convenience and preferences. Whether they connect via traditional voice, IVR, online chat, email, social media, or text message, customers anticipate a consistent, uninterrupted, and seamless experience across all channels.
Digital CX Integration
With over 25 years of experience in designing, building, and optimizing customer-centric solutions, Servion empowers businesses to take control of their product portfolios and accelerate their digital transformation journey through highly optimized products and applications tailored to their needs. Our approach to digital engineering leverages disruptive technologies -- AI, ML, RPA, big data, and Cloud, combined with well-defined and agile processes.
Automation
As the interaction channels and customer demands grow exponentially, enterprises have no choice but to leverage the power of automation to streamline repetitive, rule-based tasks so that their agents can efficiently focus on processes and wrap up every interaction, which requires specialized skills and attention. Robotic process automation in contact centers provides next-generation tools to create an intelligent digital workforce that enables agents and software robots to effectively collaborate during any stage, from cognitive assessment and integrated development to implementation and execution
The minds behind Servion Global Solutions...
Servion Global Solutions is a leading System Integrator and an ICT Solution Provider. They offer AI/ML-led data-centric insights and contextual analytics services.
Content Gallery
Cloud migration has accelerated across all industries since the pandemic. Cloud has become non-negotiable for customer service, work-from-home, and business continuity – now and post-pandemic. According to a recent report from McKinsey, after COVID-19 hit, 65% of enterprises have increased their cloud budgets, and 55% have moved more workloads than initially planned. Gartner predicts that Contact Center-as-a-Service (CCaaS) will hit mainstream adoption by 2023. Now, enterprises with on-premises contact center deployments need to consider how they’re elevating customer service, helping employees do their best work, driving down costs, and increasing revenue opportunities – and how moving to the cloud can take things to the next level. The migration path is riddled with concerns and missteps that can cost time and money. How can organizations sidestep landmines and anticipate potential disruptions?
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